Effective Date: September 7th, 2025

Last Updated: September 7th, 2025

Eventic (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile apps, and services (collectively, the “Platform”).

By using Eventic, you agree to this Privacy Policy. If you do not agree, please stop using the Platform.

1. Who We Are

Eventic provides event-management and ticketing services to organizations (“Organizers”) and individuals (“Attendees”).

• When you use Eventic as an Organizer, we are the Data Controller for your account and related personal data.
• When you register for an event hosted by an Organizer using Eventic, the Organizer is the Data Controller for your registration details, and Eventic acts as a Data Processor on their behalf.

2. Information We Collect

a. Information You Provide Directly

• Account Information: Name, email address, phone number, profile photo.
• Event Information: Event details, ticketing setup, attendee lists.
• Payment Information: Billing address, limited card details (processed by Stripe, Apple Pay, Google Pay).
• Support Requests: Messages, files, or communications sent to our team.

b. Information Collected Automatically

• Device & Usage Data: IP address, browser type, device identifiers, operating system, access times.
• Log Data: Pages viewed, features used, error logs, crash reports.
• Cookies & Tracking: Session cookies, analytics cookies, and functional cookies.

c. Information from Third Parties

• Organizers: Attendee details uploaded or provided for events.
• Integrations: Data from Stripe, Firebase Authentication, Apple/Google login, or other third-party tools.

3. Legal Bases for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract necessity – to provide event registration, ticketing, and payments.
• Legitimate interests – improving security, preventing fraud, and enhancing our services.
• Consent – for marketing communications or optional features.
• Legal obligations – when required by law or regulation.

4. How We Use Your Information

We use your information to:

• Deliver the Eventic Platform and its features.
• Process payments securely.
• Enable ticket registration, check-in, and membership management.
• Send confirmations, receipts, and event updates.
• Provide customer support.
• Detect and prevent fraud or abuse.
• Improve our services and user experience.
• Comply with legal obligations.

5. How We Share Your Information

We never sell your personal information. We share data only when necessary:

• Organizers: When you buy a ticket, your data is shared with the event organizer.
• Payment Processors: Stripe, Apple Pay, Google Pay, or equivalent providers.
• Service Providers: Cloud hosting (Firebase, AWS), email delivery (AWS SES), analytics tools.
• Legal Authorities: When required by law or to protect rights and safety.
• Business Transfers: In case of merger, acquisition, or restructuring.

6. Apple Pay & Payment Processing

Eventic supports payments through third-party providers, including Stripe, Apple Pay, and Google Pay.

• When you use Apple Pay, your card details are not stored or processed by Eventic. Instead, Apple Pay handles the transaction securely in accordance with Apple’s privacy and security policies.
• Eventic only receives limited information necessary to confirm your payment (such as transaction ID, billing details, and ticket purchase confirmation).
• All payment processors we integrate with, including Apple Pay and Stripe, are PCI-DSS compliant and meet industry standards for secure transactions.
• Refunds and chargebacks are managed directly by the event Organizer in line with their refund policy. Eventic is not responsible for issuing refunds or resolving disputes between Attendees and Organizers.

7. Data Retention

We retain your data only as long as needed to:

• Provide Eventic services
• Fulfill legal obligations, or
• Resolve disputes.
• Organizers may retain attendee data independently, under their own policies.

8. Security Measures

We use industry-standard practices to protect your data, including:

• HTTPS/TLS encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Role-based access controls and multi-factor authentication.
• Regular security audits, penetration testing, and incident response protocols.
• Data minimization and “least privilege” principles for staff access.

Despite these safeguards, no online system is 100% secure.

9. International Data Transfers

Your information may be stored and processed in the United States or other countries. For EU/EEA users, we rely on:

• Standard Contractual Clauses (SCCs), or
• Other approved safeguards, to ensure lawful cross-border data transfers.

10. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you.
• Correct or update inaccuracies.
• Request deletion of your data (“Right to be Forgotten”).
• Restrict or object to processing.
• Request portability of your data.
• Withdraw consent for marketing.
• File a complaint with your local data authority.
• To exercise rights, contact us at [Insert Contact Email].

11. Cookies & Tracking

We use cookies to:

• Keep users logged in,
• Improve performance, and
• Analyze usage.

You can manage cookies via your browser settings. Some features may not function without cookies.

12. Privacy for Minors

Eventic is not directed at children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal data from minors. If we discover such data was collected, we will delete it promptly.

13. Regional Notices

a. California Residents (CCPA/CPRA)

California users have the right to:

• Know what personal data we collect and how it’s used.
• Request access, correction, or deletion.
• Opt out of data “sales” (we do not sell personal data).

b. EU/EEA & UK Residents

GDPR provides rights to data access, correction, deletion, and portability. We rely on lawful bases described in Section 3.

14. Third-Party Links

Our Platform may link to external websites or apps. We are not responsible for their privacy practices.

15. Policy Updates

We review and update this Privacy Policy at least annually. If significant changes occur, we will notify users via email or in-app notice.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Eventic

Email: info@eventic.app